How do I contact the Boston Calling team if I have issues?

If you encounter issues during Boston Calling 2025, contacting the festival team is straightforward. For pre-event questions—like ticketing, accessibility, or lost wristbands—email [email protected]; response times are typically 24–48 hours, though they may slow as May 23–25 nears due to high volume.

The festival’s website (bostoncalling.com) also has a Help Center with FAQs and a contact form for detailed inquiries. Onsite at the Harvard Athletic Complex, head to the Info Booth near the main entrance—open from gates (noon) to close (around 11 PM)—where staff can assist with lost and found, medical redirects, or general guidance.

For urgent matters (e.g., safety concerns), any staff member with a radio can escalate your issue to supervisors or security. Lost items like phones or wallets are logged at the Info Booth; unclaimed items may be held post-event—check the website for retrieval details.

The festival app also offers real-time updates and a chat feature for minor queries. Social media (e.g., @bostoncalling on X) is monitored, but email or in-person help is more reliable for resolution.